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Cancelation Policy

Please check the size, color, quantity, recipient, shipping address and other information carefully before payment. Once the order is generated, it can not be changed easily.

Our dispatching time between 1 -> 2 days except the week-ends, 

You should submit a help Ticket from Contact Us Page once you decide to cancel the order. We will NOT accept order cancellation request if the orders have been shipped.

We’re bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days after receipt of the goods.

Want to change or edit your order?

Please contact us as soon as possible, if we shipped your order, we are unable to edit anything, if the shipping address was wrong it will cost you the shipping fees after the tracking updates says, "the item returned to sender

How can I cancel my order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email contact@orexgold.com and we’ll help find an alternative solution.

I accidentally canceled my order, can I resume it?

If you’ve canceled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. or Email us at contact@orexgold.com  we’re here to help.

I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?

If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at: contact@orexgold.com (and include your original order number) and we’ll take a look!

I don’t see the option to self-cancel! How can I cancel my order?

If you’ve placed an order contains a gift card, please email contact@orexgold.com as soon as possible (including your # order number and cancel/change request) and we can help.

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